What to do in the unlikely event of the location not being open.
We're very sorry - rarely factors out of our control mean shops may be open different times to their normal opening hours. If this is the case, call us or start a chat straight away.
If the StashPoint is closed and you're dropping off your bags:
- We will direct you to place a booking for free at an alternative StashPoint nearby.
- Or, if you would prefer we can process a refund of your unused booking.
If the StashPoint is closed and you're collecting your bags:
- If we can, we will contact the host to ask them to re-open the StashPoint ASAP.
- In the worst case scenario, please go ahead with your travel arrangements and we will arrange for the bag to be sent to your final destination. If you have a plane to catch, we strongly recommend not missing your flight. It is normally cheaper to ship bags than to re-book a plane ticket.
Remember - always keep your valuables and travel documents with you!
Please do take careful note of the opening hours - if you arrive after the StashPoint has closed to collect your luggage, there is not a lot we can do, but we will always try our best to help.