Luggage storage FAQs

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Can I leave my passport / other travel documents in my bag?
What to do with your passport when stashing. No passports or travel documents should be left within your bags while they are stored with Stasher. Keep ...
Wed, 8 Sep, 2021 at 3:52 PM
What do I need to bring with me on the day?
What to bring with you on the day you drop off your bags to store.  All you need with you is your booking ID (your confirmation email on your phone is...
Wed, 8 Sep, 2021 at 3:52 PM
Stasher Insurance
Up to what value is my bag insured? What are the prohibited items? Every bag booked through Stasher (formerly CityStasher) is automatically covered...
Wed, 8 Sep, 2021 at 3:52 PM
How do I place a booking?
How can I find a StashPoint? How do I make a booking? How does it work? Let's get stashing! So you're looking for somewhere to store yo...
Wed, 8 Sep, 2021 at 3:52 PM
Can I pay in cash when I arrive?
Info on making a Stasher booking online.  Bookings must be made online through the website or via our app for insurance and security purposes.  ...
Wed, 8 Sep, 2021 at 3:52 PM
How does it work?
What is Stasher? Do you have lockers? How do I pay? Do you need somewhere to store your luggage? You’re in the right place! We work with a network...
Wed, 8 Sep, 2021 at 3:52 PM
Can I get a refund?
Info on cancelling bookings and receiving a refund.  Given the current state of uncertainty around travel plans during covid-19, any unused booking ca...
Wed, 8 Sep, 2021 at 3:52 PM
Does Stasher insure valuables?
Our policy around insurance and storing valuable items such as phones, cameras or laptops.  Please be advised that Stasher do not permit the storage of ...
Thu, 11 Nov, 2021 at 2:44 PM
Help! I've forgotten my password
Having trouble logging in or need to reset your password on stasher.com Not to worry! Resetting your password is easy. When you go to make a bookin...
Wed, 8 Sep, 2021 at 3:52 PM