Every bag booked through Stasher (formerly CityStasher) may have access to a guarantee up to £1,000 (or equivalent in other currencies) against theft or damage when left at Stashpoints.
Please note that we only guarantee bags booked through Stasher. Make sure you do not pay cash directly to the Stashpoint, because we will only be able to cover items booked through Stasher. Paying directly to Stashpoints is a violation of our terms and conditions.
If your luggage is stolen or damaged while in storage, please contact Stasher and we will help you to process the guarantee. We always encourage travellers to lock their bags while travelling, especially when storing anything valuable.
Although the safety of your luggage is our highest priority, we nevertheless strongly advise you not to store travel documents, keys or valuable electronics (e.g. phones) that might be essential on your trip.
If you have any questions or need to get in touch about theft or damage, please email us at info@stasher.com. Please provide us with your booking confirmation, your contact details, an explanation of what happened, and a police report in the event of a theft.
Our T&Cs prohibit the storage of certain items, including cash and securities. Please see our guarantee page for more details.
Prohibited items
Please note, that luggage containing any of the following items will be disqualified from our insurance:
- Explosives, fuel, hazardous or flammable materials
- Pesticides, toxic chemicals, pollutants, waste of any kind
- Firearms, ammunition, illegal drugs or other controlled substances
- Stolen goods, illegal or unlawful substance(s) or other contraband
- Perishable food items, spoiled food, living or deceased plants or animals, infested or otherwise contaminated items, damp or mouldy items
- Radioactive materials, items which emit fumes or other strong odours
- Cash, fine art and securities (e.g. share certificates)
We strongly advise you not to store travel documents, keys or valuable electronics (e.g. phones) that might be essential on your trip.
How to make a claim
If you have any questions or need to get in touch about theft or damage, please give us a call! Or, drop us an email at info@stasher.com with your phone number and we will be in touch by phone.